ULTIMATE TRAINING NI
Leaders in customer service training, leadership and communication skills.
Specialist Training
- Customer Services
- Communication Skills
- Leadership Skills
- Teamwork
Courses
- Customer Service Excellence
- Leadership Courses
- Sales Training
- Customer Service for Successful Sales
- Collaborative Working for Remote Teams
- Successful Teamwork & Communication Skills
OUR CLIENTS
Each organisation is different with challenges that are unique to their operation and team.
Ultimate Training NI will visit your operation and customise any training to closely match your team’s needs. We have over 20 years experience in training and development in customer driven industries; airline, motor trade, hospitality and retail.
We offer training packages, mystery shopping and customer care training videos.
Ultimate Training NI works alongside Management Solutions in designing, delivering, assessing and internally verifying ILM Level 2,3, 5 & 7 leadership and management programmes and customer care bespoke training programmes for local N. Ireland clients and internationally in Bermuda and Cayman – https://www.managementsolutions.bm/.
OUR PHILOSOPHY
Each organisation is different with challenges that are unique to their operation and team. Ultimate Training NI will visit your operation and customise any training to closely match your team’s needs.
TRAINING PACKAGES INCLUDE:
- Pre-course observation on the levels of service provided
- Tailor made course highlighting the specific needs of your business
- Dynamic interactive courses demanding full delegate participation for up to 12 people
- Post course review to assess the effectiveness of the training
MYSTERY SHOPPING
Through Mystery shopping Ultimate Training NI offers an unbiased customer response to their experience, helping to benchmark your organisation’s level of service and give insight as to how to improve.
TRAINING WITH USEL
Jayne also works closely with local organisation USEL, to deliver a range of bespoke Disability Awareness training for a wide range of organisations.
CUSTOMER CARE TRAINING
Ultimate Training offer a wide variety of bespoke customer service programmes to suit your organisation’s needs. These courses are ideal for all staff at any level seeking to strengthen their customer service skills, ensuring your staff always present the correct image to your customers and clients to establish customer service excellence throughout the organisation. The courses are designed for anyone who has face to face and telephone contact with customers and are tailored with both the customer and the organisation in mind to maximise service and customer care.
LEADERSHIP & MANAGEMENT TRAINING
Ultimate Training NI offer a variety of leadership and management courses ranging from a one-off refresher day to reinvigorate your leadership or a six-monthly programme tailored for your organisation’s current and aspiring leaders. The courses focus on developing communication, motivation and delegation skills through understanding the theories of leadership and developing an understanding of the qualities and skills of effective leadership, enabling you to get the best from your team, creating a goal driven environment to achieve organisational objectives.
OUR SERVICES & TRAINING
Initial Customer Care
- Definition of customer care
- Importance of customer service
- Identifying different types of customers
- Understanding customer’s needs and expectations
- First impressions
Management & Leadership Training
- Coaching & developing your team
- Managing performance for successful customer focused teams
- Communication for successful team leading
- One to One customer care coaching & developing
Team Work
- What works well for your team?
- Top 5 characteristics
- Motivating your team
- Team values
Exceeding Expectations
- Defining excellent customer service
- Professionalism
- Importance of first impressions
- Personal awareness
- Behaviour options
- Handling complaints
Communication
- Communicating effectively
- Active listening
- Effective questioning
- Telephone skills
- Dealing with difficult calls
- Body language
Customer Care for Successful Sales
- Understanding the sales process
- Questioning techniques
- Dealing with objections
- Closing the sale
- Upselling
Ultimate Training NI
115a Saintfield Road
Lisburn
BT27 5PA
Tel
079 394 73984
Email info@ultimatetrainingni.co.uk